* When did the problem start?
* Can you reproduce the problem now?
* What is the last thing you changed or added to your system?
* Does the issue disappear if you start up the computer with all third-party internal hardware removed?
* Does the issue disappear if you start the computer from a known-good system disk or external device?
* Is the problem isolated to one specific application?
* Is the problem isolated to one specific document or file?
* Is your computer producing any noise or odors?
* Has it ever worked?
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